Echoing its leadership in revolutionising customer experiences with innovative, sustainable solutions, SLT-MOBITEL, The National ICT Solutions Provider, announced the launch of ‘mAgent’, an exclusive first-of-its-kind frontline service deployed to assist customers from across Sri Lanka through personalised service at their doorstep.
With the launch of mAgent, both Fixed and Mobile users will be able to avail this service at the convenience of their home along with a host of other telecommunication services. Further, the rollout of the mAgent initiative is part of SLT-MOBITEL’s Environmental Social Governance (ESG) strategy, which focuses on offering low cost, environment friendly area-based services by going beyond the call of duty to elevate customer experiences and expand value creation.
In addition, with the mAgent initiative, SLT-MOBITEL is also empowering the younger generation with employment opportunities and nurturing them with expertise and industry relevant skills.
Customers can connect with the respective mAgent by simply calling 1717. In order to provide effective and efficient services related to new connectivity, device purchase, network diagnostic, and all Fixed & Mobile related services, all mAgents have undergone extensive training to obtain the necessary skills & know-how, and are equipped with latest hardware and software tools, enabling them to provide timely solutions.
An mAgent is assigned to a respective area, thus, when a customer contacts the mAgent service, he/she will be mobilised, enabling them to fulfil their needs in a safe and hassle-free manner.
As brand champions, SLT-MOBITEL mAgent initiative will help shape the telecommunication industry by offering personalised doorstep service, thereby enriching the lifestyle of Sri Lankans, and helping the nation to advance to its next phase of development.