The move represents the latest phase of a long-standing business relationship between the two companies.
HybrIT will focus on delivering the Enghouse Customer Experience suite which includes Contact Centre, Attendant Console and Quality Management Suite (QMS) as-a-service, to customers across multiple sectors including local government, housing, finance and manufacturing.
Targeting SMEs to large global publicly listed companies, the solutions will sit in the Azure cloud integrated with Microsoft Teams Voice as a Service platform.
“We have vast experience within the Microsoft space, having achieved multiple certifications and we are one of a few Gold partners to be certified for Azure Cloud in the UK,” said Nigel Cox, chief information officer at HybrIT Services.
“We knew that Enghouse solutions would be a great fit for the Azure Cloud given they are natively integrated with Microsoft Teams, this allows us to leverage the advanced features in Azure such as Cognitive Services.
“As we move forward, we are now looking at delivering their Console for Microsoft Teams in the Azure Cloud. Customers are telling us they want a console-as-a-service as well as the wrap-around service we offer on top of that.”
Enghouse will continue to deliver ongoing support including training HybrIT’s team on using its contact centre solutions. Cox described Enghouse’s team as accessible, approachable and easy to work with, with great knowledge and expertise.
“We are thrilled that HybrIT has achieved silver certification within our EMEA channel partner programme,” said Gary Bennett, VP of sales – EMEA at Enghouse Interactive. “We have established an honest, open relationship where knowledge is freely shared.
“They are a partner that has shown true innovation within the Microsoft space, and we look forward to developing the new tailored software as a service solutions for our mutual customers.”
Moving forward, HybrIT is continuing to grow its sales and customer service teams with Enghouse there to assist as and when required. HybrIT is now developing new reporting tools to be used in the contact centre and looking to develop more packaged, off-the-shelf solutions for smaller customers.
Source: https://www.commsbusiness.co.uk/content/news/hybrit-partners-with-enghouse-interactive