GoTo has announced the launch of IT helpdesk functionality within its GoTo Connect unified communications as a service (UCaaS) product.
End users can now submit a ticket from within the GoTo app, enabling a consolidated view designed to help accelerate resolution time for IT administrators.
Paddy Srinivasan, chief executive officer, GoTo, explained, “When we launched GoTo Resolve earlier this year, we knew that it would quickly become complementary to our existing communication product, GoTo Connect. We see both IT support and communications as necessary products to keep a business running and employees and customers engaged, yet no one else is bringing together this functionality in a single experience for SMBs.
“Earlier this year we introduced a unified admin system and today we are excited to further deliver on our vision by bringing helpdesk ticketing into the GoTo Connect experience at no additional cost. Over time these two essential products will continue to come together so both end users and IT teams can maximize their productivity in our all-in-one business communications and IT support platform.”
With GoTo, IT admins and end users will both benefit from unified communications and support with: an all-in-one unified experience, improved end user productivity, and simple troubleshooting.
Source: https://www.commsbusiness.co.uk/content/news/goto-launches-it-helpdesk-functionality