Zain, the leading digital service provider in Kuwait, ranked first in the ‘Best Mobile Operator’ category for the tenth time and the ‘Best Internet Service Provider’ category for the sixth time in Kuwait for the year 2021 by Service Hero, the Arab World's only 100% consumer powered customer satisfaction index.
The announcement was made during the virtual event held by Service Hero, featuring the participation of many industry leaders, executives, public figures, and private sector representatives. The Index celebrated the companies that received the highest scores from consumers in recognition of their world-class service level and quality, each in their respective industries. Zain came on top of the categories under the telecommunications sector.
Zain ranked first for achieving the highest customer satisfaction scores by providing the best quality service standards to the Kuwaiti market. The award came after an in-depth evaluation by Service Hero’s independent advisory council, which recognized Zain’s leadership in offering the best innovative digital services, as well as its relentless pursuit of excellence and innovation with the aim of achieving superior digital lifestyle transformation for its customer base, considered the biggest in Kuwait.
Zain received the two awards for achieving high rates of customer satisfaction. The recognition from Service Hero for the tenth and sixth times demonstrates Zain’s commitment in providing its customers with the highest levels of service, further reinforcing its efforts in maintaining the values of its brand. The company is motivated to continue its pledge in providing innovative services to meet the needs of its customers as well as to facilitate their personal, professional, and business needs.
Last year, Zain received the Gulf Breakthrough Award from Dell Technologies, the global leader in technology solutions. The award recognized Zain’s Strategic Partnership with Dell in driving digital transformation within the telecom and IT sector in the region, as well as its offering of advanced solutions across its B2B and B2C platforms as per world-class standards.
The award is a testament from one of the world’s biggest technology leaders in Zain’s capabilities and contributions to empowering digital transformation. The award reflected the company’s leadership in adopting the highest international standards to offer advanced solutions with fantastic service quality to its subscribers and corporate customers, whom it considers an essential part of the Zain family, the biggest family of subscribers in Kuwait.
Service Hero's assessment method is statistically rigorous, robust, and relevant. From representative sample sizes to service quality checks and ratings scales, Service Hero's Index provides a rigorous annual snapshot of consumer feelings.
Based in Kuwait, Service Hero is the only consumer powered customer satisfaction index in the Middle East. The company is a member of ESOMAR (European Society for Opinion and Marketing Research) and adheres to the global organization’s principles and guidelines for self-regulation and ethical practice.
Service Hero is overseen by an Independent Advisory Council to assure results that are impartial, objective, and accurately reflect consumers’ preference, making the company’s findings a credible benchmark that offers transparent and relevant insight for companies.
It is comprised of academics and business professionals representing leading institutions and corporate establishments in Kuwait, including local banks, investment funds, consultancy groups, as well as private academic institutions such as the American University of Kuwait, Australian College of Kuwait, and Gulf University for Science and Technology.
Since 2010, Service Hero has measured around 300,000 validated consumer assessments covering more than 300 private sector companies.