The Telecommunications Regulatory Authority and the Digital Government issued a report on the enablers of digital transformation in the UAE. The report included the most important stations that the digital transformation process has gone through in the country since its establishment. The report also presents a brief picture of the role of the Telecommunications Regulatory Authority and the Digital Government in empowering government agencies and society in the process of transformation. Digital, this role is consistent with the authority’s mandate to work on two parallel and complementary tracks represented in regulating and enabling both the telecommunications and information technology sector on the one hand, and digital transformation on the other hand.
On this report, His Excellency Eng. Mohammed Al Zarooni, Deputy Director General of the Authority for the Digital Government Sector, said: “Throughout the path of the union, and since the establishment of the state in 1971, modernization and development has always taken into account the latest developments and developments, especially electronic and digital technologies, which have become seen with the beginning of The millennium as a revolutionary way to facilitate people's lives and provide them with services around the clock.The United Arab Emirates, based on the future vision of the wise leadership, was one of the first countries to launch the e-government project at the beginning of the millennium, and then continued its leadership in the following various stages to reach the digital government in which we live Today, which is consistent with the fourth industrial revolution and the era of data and highly advanced technologies supported by artificial intelligence.
He added: "The report monitors an important part of the march of our beloved country, a part that begins with the establishment of the General Information Authority in 1982, within a comprehensive and future vision of our wise leadership, leading to what we are witnessing today from the inauguration of a new phase represented in the next fifty years and the vision of the UAE Centennial 2071."
The Digital Government Enablers report reviewed the results of the most important global indicators that reflect the country's leadership in digital maturity, as the UAE came among the best countries in the world in government digital transformation, to be the only Arab country in this group in the government digital maturity report issued by the World Bank.
The country also ranked 21 globally in the United Nations eGovernment Survey 2020, advancing by 8 places over the results of 2016, and the UAE ranked eighth globally in the smart services index within the United Nations eGovernment Development Index in 2020.
The report reviewed the most important digital initiatives undertaken by the Telecommunications Regulatory Authority and the Digital Government by virtue of its central responsibility for digital transformation in the country. The most important of these initiatives are the Federal Network, the Digital Identity, the Government Link for Services, and the National Customer Relations Management System.
The report also highlighted the main enablers of digital transformation in the country, such as the digital signature, the digital verification platform, the digital trust platform, the digital services store, the government services link, the UAE hackathon and the virtual market for software interfaces, and others, reviewing the most important facts, figures and results related to these capabilities.
It is worth noting that this report sheds light on some of the capabilities of the digital government supervised by the Communications Regulatory Authority and the digital government, and it does not cover all possibilities, as some of these possibilities are still under development and implementation, and the authority will work in subsequent versions to expand the dissemination of digital enablers, including achieve inclusivity.
It should also be noted that the numbers of many possibilities change every day, and therefore some of the numbers presented in this report may differ slightly from the reality.