Huawei and Mauritius Telecom's “my.t 360°” Digital Operation Platform have won the “Most Innovative Product or Service” Award at the 2021 online AfricaCom Awards ceremony. The AfricaCom Awards is the most influential technology, media and telecommunications awards ceremony in Africa that recognizes innovative and outstanding contributions to the African telecommunications industry.
"my.t 360°" is an innovative digital Operation And Maintenance (O&M) platform developed by Mauritius Telecom and Huawei. The platform features Huawei’s SmartCare and AUTIN solutions, which cover customer experience management and intelligent operations respectively. By adopting the latest technologies such as big data analytics, the "my.t 360°" Digital Operation Platform automates each user’s customer journey, and provides all-round, real-time, and multi-dimensional customer insights. It also offers automatic and intelligent O&M operations that improve O&M efficiency and increase customer satisfaction.
Mauritius Telecom, a carrier that provides both telecommunication services and content, has embarked on a digital transformation journey since 2015 and is committed to making innovation a core competence of the company.
Girish Guddoy, CTO of Mauritius Telecom, said, “Since the last few years, our CEO has been motivating us to go beyond the traditional network management and gradually move towards a more agile, proactive and customer experience-centric network. Together with Huawei, through the my.t 360° project, we have realized users' 360° perspective insight, active protection, automatic generation of real-time data and related analysis. In the future, Mauritius Telecom is committed to user experience and intelligent operations and will usher in a new era of digital transformation.”
Simon Liang, Director of Consulting & System Integration Marketing & Solution Sales Department at Huawei, said, “With open platforms and knowledge assets, Huawei enables telecom carriers to accelerate their transformation towards digital O&M. In the future, we will continue to work with global partners on digital O&M and help customers achieve business success.”
The AfricaCom Awards brings together decision-makers in the telecommunications industry from African countries, including government officials, carriers, investors, and industry analysts, to discuss the latest development trends of the industry. With the irresistible wave of digitalization, the rapid development of the mobile internet has transformed our lives and brought about incentives and challenges to societies and businesses. As digital capability becomes a core aspect of competition among businesses, telecom carriers are eager to identify new innovation opportunities to discover new growth paths.
Source: https://www.huawei.com/en/news/2021/11/africacom-smartcare-autin