Ofcom has published its latest UK telecoms and pay TV industry league tables. The data was published on Monday but covers just the first quarter of this year, so there is obviously quite some time needed for Ofcom's researchers to compile and analyse the data and write up and chart these reports. The report, available as a PDF or interactive presentation, charts customer complaints about broadband, landlines, mobile, and pay TV. Virgin Media managed to secure bottom place in three out of the four categories. Three grasped most complained mobile operator award away from Virgin Media, denying them a full-house.
Ofcom says it conducts these customer satisfaction surveys to "better understand the reasons for dissatisfaction among residential customers," in the sectors where it is the watchdog. It noted that in Q1 2021, the period covered by this latest survey, it received fixed broadband and landline complaints approaching a three-year-high. It says this might be related to the period of the third national lockdown, students at home and grown-ups working from home – both heavily reliant on phone/broadband to get things done.