Bahrain based leading FinTech firm, Aion Digital, and industry leading digital experience platform creator Kasisto, have just announced a strategic partnership to redefine the way consumers engage with banks in the Middle East.
Aion Digital’s innovative solutions are used by financial institutions across the UAE, Bahrain, Saudi Arabia, and Kuwait to offer digital-first banking experiences. Their Rubix platform is a unique and multilayered middleware that connects an omni-channel front end to legacy core banking systems, enabling clients to offer digital solutions quickly and cost effectively.
Aion’s AI-first banking approach keeps customer journeys at the core of their digital strategy ensuring exceptional customer experiences. Aion’s integration of Kasisto’s KAI platform into Rubix is the latest step towards offering the most innovative AI capabilities in the market. The KAI platform uses game-changing conversational AI to create engaging digital assistants across various banking channels and services.
Since 2018, Aion Digital has been a disruptor in the market as one of the first digital onboarding solutions available in the region, with continued first mover services such as Borderless Banking and Multi-Currency Accounts. Notably, the region’s first Islamic digital banking platform, created by Aion, was awarded the ‘Most Innovative Digital Banking Solution of 2020’ from the Global Business Outlook Awards, leading Aion Digital to win multiple awards, including “Leading Digital Banking Solutions Provider” for the Middle East at the 2020 Global Excellence Awards.
Kasisto’s KAI platform powers human-like, intelligent conversations by aggregating and augmenting financial data to better understand customers goals allowing for more personalised products and innovative services. KAI is the leading digital experience platform for the financial services industry.
Kasisto has been recognised for two consecutive years for exceptional business growth at Deloitte’s Technology Fast 500 in 2019 and 2020.
Aion Digital strives to create innovative and competitive business solutions for banks undergoing digital transformation. Kasisto’s Conversational AI allows banks to utilise the best natural language processing (NLP) capabilities for rapidly changing, complex interactions to generate proactive responses and recommendations.
These AI advancements ensure a banking solution that not only identifies a unique customer journey but caters to it, driving engaging experiences. Together, the two fintech will deliver more humanising digital customer experiences for regional retail banks, driving emotional engagement and hypergrowth.
“As demand for digital experiences within the financial services industry grows, KAI and the digital assistants it powers have become invaluable. From traditional banks going digital, to challenger banks evolving their strategies, the intelligent digital assistant has emerged as a critical channel for every banking model within the industry,” said Zor Gorelov, CEO and co-founder, Kasisto.
“We are delighted to partner with Aion as we work together to deliver conversational banking and KAI to financial institutions across the GCC region and fill this important digital need.”
“Aion Digital is excited to bring Conversational Banking to the Middle East. Digital customer journeys are at the heart of Aion's offering, and Kasisto's KAI platform would play a key role in humanising this experience, further simplifying customer interaction and improving customer retention as well as brand loyalty,” added Ali Shah, Chief Architect at Aion Digital.-- TradeArabia News Service