A1 Bulgaria, the GSM mobile phone operator in the country, has signed a new contract for the Bulgarian market together with the specialist in Conversational AI (CAI) for the enterprise Artificial Solutions and its partner Microsoft.
The Sweden multinational technology company said in a press release that with LUIS^Teneo, Artificial Solutions cloud-based integrated development environment for Microsoft LUIS’ customers, A1 Bulgaria will deploy a range of conversational applications in its customer service.
The apps are initially deployed in Bulgarian, with the possibility of expanding its reach to other languages via a smart localization feature, a unique functionality provided by Artificial Solutions.
A1 Bulgaria is part of A1 Group, a leading provider of digital services and communications solutions in Central and Eastern Europe with around 25 million customers, currently operating in seven countries: Austria, Bulgaria, Croatia, Belarus, Slovenia, the Republic of North Macedonia, and the Republic of Serbia.
“The end-to-end customer experience is a journey where A1 strives to deliver service and user experience excellence in all interactions. We are committed to using our knowledge to anticipate customers’ needs, facilitate interactions while eliminating pain points and complexity. LUIS^Teneo conversational AI services will help us do that and with Artificial Solutions as a partner we will increase the digital transformation of A1 Bulgaria’s customer experience,” commented Elitsa Shopova, Senior Customer Experience Director, A1 Bulgaria.