Saudi Arabian Airlines (Saudia) has added new features to its smartphone app as part of its plans to develop digital services.
The new features include upgrading a passenger’s travel class, tracking luggage, speeding up the data entry process for travelers, improving the app’s performance and reminding users where they parked their car at the airport.
These services add to those already provided by the app such as flight reservations, ticket purchases, credit card scanning, completing travel processes, issuing boarding passes and saving them in the Apple Wallet application, and saving reservations and guest data on the app with the possibility of retrieving them and reviewing previous bookings. The app also has the option of using the Hijri calendar in reservations.
Khalid Al-Bassam, Saudia’s vice president for commercial affairs, said the airline placed high importance on digital services and was keen to develop them.
He said that work was underway to add more services and improvements to the Saudia app through upcoming upgrades including unifying the reservation system with various digital channels, developing the notification and alert systems, tracking flights, linking the app with the plane’s entertainment systems and other benefits special to members of the Alfursan program.