In Togo, the posts and telecommunications regulatory authority, ARCEP, will soon open its own call center.
This center, ARCEP said in a statement, will allow every citizen to get information on the telecommunications and posts sectors. They will also be able to submit complaints against some operators, as well as report issues regarding their networks, or even make recommendations to the regulator.
This will improve relations between operators and their customers.
According to ARCEP, opening the call center aligns with legal provisions on telecommunications and its mission to preserve customers’ interests.
Let’s recall that on May 29, 2019, organizations in charge of protecting and defending customers’ rights and ARCEP signed a framework partnership agreement in this regard.