In line with expanding its digital offerings and commitment to provide the best customer experience, VIVA Bahrain’s mobile wallet “VIVA Cash” has partnered with the National Bank of Bahrain (NBB) to offer VIVA Cash subscribers the flexibility to withdraw cash from their mobile wallets securely on the widest network of 120 NBB-operated ATMs in Bahrain.
This service, exclusive to VIVA Cash subscribers, promises a seamless experience to the customers, merging the convenience of mobile wallet with the accessibility of nationwide ATM network of NBB. Using their mobile wallets, VIVA Cash subscribers can withdraw up to BD 500 per day from their accounts through an NBB-ATM.
Commenting on the partnership, Mr. Karim Tabbouche, VIVA CCO said, “We are delighted to start offering the cash withdrawal service with NBB, one of the leading banks with the largest network in Bahrain and integrate our digital offering with their banking operations to provide our customers with new ways of using their mobile wallets. Our new offering has been added to make VIVA Cash a comprehensive digital wallet that offers the flexibility to our subscribers with another convenient option of a cash-out facility using a bank’s ATM operations.”
Using the VIVA Cash app on their smartphones, subscribers can initiate the cash withdrawal facility and pre-set their cash withdrawal instructions. Following this process, subscribers will receive an SMS with a One-Time Password “OTP” which they will need to enter followed with their mobile number at any of NBB ATM machines around Bahrain after choosing the VIVA Cash withdrawal option which will authorize the transaction and dispense the required amount. Together with the multiple security measures including SMS notifications, one-time passwords, and the transaction initiated using the VIVA Cash app, cash withdrawals via an ATM is now even more secured, easier and faster.