The Afghanistan Telecommunications Regulatory Authority (ATRA), a government agency supervising telecommunication services, has ordered the private telecommunication companies to correct their activities and provide high-quality call and internet services to the people, otherwise, it says would penalize them.
Officials at the authority said that in a meeting held with the representatives from telecommunication companies on Saturday, they promised to work for improvement of their call and internet services in the New Afghan Year.
“The telecommunication companies promised to increase investment on their networks and frequencies in the year of 1389 to improve services. We also seriously probe the quality of internet services according to the license conditions. We will share fines imposed on the violator companies,” said Mohammad NajibAzizi, head of the authority.
The users of social networks have recently launched a campaign to protest low quality of internet services. They consider the ATRA guilty.
The ATRA says that communication companies accepted not to charge customer service calls, while they used to do in the past.
Wahidollah, a Kabul resident complained for high fees and low internet quality.
Sardar, another resident of the capital says that calling to police’s urgent number and the fire fighting department was free previously, but now the companies charge for each.
The companies of Afghan Wireless, Roshan, MTN, Etisalat, Salaam and Afghan Telecom are providing phone and internet services in the country.
Source: http://www.afghanistantimes.af/govt-to-fine-companies-providing-poor-quality-communication-services/