The Telecommunications Regulatory Authority (TRA) has signed a collective Memorandum of Understanding (MoU) with a number of federal and local government entities as well as private sector entities to implement the “OneApp OnePortal” project, in cooperation with the signatories.
This dynamic project aims to provide fast and easy services through digital channels available to all. The unified portal and application is a modern platform that brings together many government and private sector services in one place.
In his speech on the occasion, H.E. Hamad Obaid Al Mansoori, TRA Director General, highlighted that joining government and private entities in one project reflects the directives of the wise leadership, which emphasize on the importance of teamwork including partnership between different sectors. He indicated that the wise leadership wants a creative government that does not rest, works around the clock without bureaucracy. He said: “The OneApp OnePortal is considered one of the most important government projects aimed to achieve customer happiness. TRA is privileged to implement this project in partnership with a number of government and private entities, and under the guidance and follow-up of the Prime Minister’s Office in the Ministry of Cabinet Affairs and The Future.”
H.E. Al Mansoori indicated that this project is in line with TRA’s goal to enhance the digital lifestyle in the UAE, and to benefit from Artificial Intelligence advantages. He said: “At this platform, we considered the four principles set by our wise leadership to develop services provided to the customers, which are: connectivity, satisfaction, quality and utility. The platform uses the integration and SmartPass feature, allowing any participating entity to log users’ data automatically as soon as it is registered so they do not need to submit their data multiple times. This platform enables e-payment transactions using the e-Dirham portal and other e-payment portals available in the UAE.”
Users of the OneApp OnePortal can benefit from the services provided by government entities, mGovernment and private sector entities, such as SmartPass, Digital Signature, Khidmaty, the digital wallet and others. This portal provides added value to the customers through the offers of the private sector to the new platform’s users. It is also of a great benefit to the government sector by saving operational costs of happiness centers, and supporting faster and better service provision. The new project is flexible, as it brings together all the services that individuals need, and re-introduces them in an easier and more streamlined way, providing the user with an interactive and happy experience.
This project embodies the principle of partnership between the UAE government and the private sector, which is now a central supporter of the Government's strategies to accommodate rapid changes and to meet the challenges arising from these changes in order to serve the public and enhance the happiness of society.
This project is one of the advanced projects launched and implemented by TRA, in cooperation with its strategic partners to achieve customer happiness. TRA has already launched Bashr (Doing business in 15 minutes) initiative, which is one of the key strategic initiatives aimed at enhancing the UAE competitiveness in the field of doing business by facilitating starting a business in simple and fast procedures that do not exceed 15 minutes. TRA also launched (Mabrouk Ma Yak) service, which shortens the process of completion of newborn citizen documentation from seven to one visit.