Gulf Customer Experience (Gulf CX), an outsourcing provider, has launched Gulf CX Cloud in partnership with Five9, a cloud contact centre provider. The partnership will enable businesses in the Middle East, with a focus on the GCC, to launch contact centre services rapidly, without the need to invest in hardware. They will only need a PC, headset and internet connection.
All the inbound and outbound contact centre features support IVR, voice, email, chat, video, text and social media.