According to a new report issued by NBN, the company delivering the technology and infrastructure across Australia, Australians are now switching to faster internet retail plans, revealing 70 per cent of new orders on the NBN access network are now based on wholesale speeds tiers of 50 Mbps (download) or higher, driven by NBN Co’s new wholesale discount options.
NBN told, since December 2017, orders for wholesale speed tiers of 50 Mbps or higher have almost tripled, increasing from 16 per cent to 44 percent, with average bandwidth network congestion reduced from more than five hours to less than 30 minutes per service, per week compared to this time last year (excluding Sky Muster satellite).
The new NBN report highlights the following findings:
There are more than 6.7 million Australian homes and businesses who are able to connect to the NBN access network –compared with 5.0 million in May 2017.
There are 3.9 million homes and businesses connected to a plan over the NBN access network – compared with 2.3 million in May 2017.
There are 91 percent of homes and businesses who had their NBN equipment installed right the first time – compared with 86 percent in May 2017.
Average bandwidth congestion across the NBN access network (excluding NBN Sky Muster) is around 18 minutes per week per premises - compared with 5 hours and 42 minutes per week in May 2017.
There are 90 percent of faults resolved with phone and internet providers within the agreed time frames – compared to 59 percent in May 2017.
“We’re pleased to see our work with industry is showing early signs of paying off with our insights indicating that new customers who connect to the network are generally more satisfied with their broadband service than before we introduced our new wholesale discount options, said Brad Whitcomb, NBN Co’s Chief Customer Officer.
“Our latest progress report shows in the last year we have also improved our ability to work with internet providers to restore faults on the network within our agreed time frames by 30 percent. We know there is more work to be done and will continue to collaborate with the industry as the rollout gathers pace," he further added.
NBN Company's monthly progress report is designed to give Australians a clearer understanding of the ways the company is taking action to improve customer experience.