The General Authority for Regulating the Telecommunications Sector, TRA, has received a delegation from the Telecommunications Regulatory Authority in Bahrain, headed by Sheikh Mohammed bin Salman Al Khalifa, Director of Finance, Information Technology and Human Resources, to discuss cooperation.
The visit is aimed at reviewing the most prominent practices and strategies related to the management of regulatory and licensing affairs, finance, spectrum, human resources, and customer happiness.
The agenda of the visit included a detailed presentation on the TRA’s scope of work, which contained regulations governing and developing the telecommunications sector in the UAE, and the empowerment of government entities in the area of smart transformation (mTransformation). In addition, to a presentation on the mechanism for issuing Type Approval certificates and another about the system for handling customer complaints, the customer business centre, and the methodology and framework for developing government services.
Hamad Obaid Al Mansouri, TRA Director-General, said, "We cherish this long march of cooperation and experience sharing between the two entities, which embodies the strong relationship between the two fraternal countries. Such meetings gain their importance from global developments at technological levels, especially in the wake of the Fourth Industrial Revolution (4IR), artificial intelligence and digital government, and what they entail in the heavy reliance on Big Data.
Sheikh Mohammed bin Salman Al Khalifa said, "This visit is part of the ongoing efforts to support and develop bilateral relations between the two entities and to share experiences. All is part of our strategic plan to learn about best experiences and practices in the telecommunications sector at the regional level and to build on them in developing our approved work mechanisms."