The Nigerian Communications Commission (NCC0 has advised telecoms subscribers in the country to take advantage of the Do Not Disturb (DND) code 2442 and its toll free line – 622, to report service providers that are not working their talk.
Its Executive Vice Chairman, Prof Umar Danbatta who gave the advice while receiving a delegation from Kano University of Science and Technology (KUST) who paid him a courtesy visit in Abuja, expressed satisfaction with the level of response to the use of the DND code since it was unveiled pursuant to the decalration of this year as the year of consumers.
The KUST delegation was led by the Deputy Vice Chancellor Administration, Dr Abdulhadi Aminu.
He said: “This year has been dedicated to the telecoms consumer, and we’ve been busy from the beginning of the year, trying to educate the telecom consumers on how to protect themselves from unwholesome practices by the operators, especially the unsolicited text messages, as well as raising awareness on our toll free complaint line.
We have noticed a remarkable improvement in the level of activation of the facility as well as the level of awareness about 622 toll free complaint line. We have the statistics. The successes are there for all to see.”
The NCC chief who congratulated the university on attaining full accreditation in all academic programmes, however, assured Nigerians that the commission will continue to be equitable and consider national spread in its ICT interventions in the country.
The NCC had on March 15 launched the year of telecom consumer campaign designed to give concrete expression to the centrality of the consumer in the telecom ecosystem. Since then, it had embarked on aggressive enlightenment drive to educate and empower the consumers of the industry.
The key components of the campaign include creation of greater awareness on Quality of Service; facts on electromagnetic fields radiation; the DND code which consumers can use to stop unsolicited text messages; and the NCC’s toll free line – 622 – through which consumers can reach the commission in cases where service providers fail to resolve their complaints.
Earlier, Dr Aminu commended the NCC boss for his outstanding role in the development of both the telecoms and educational sectors of the country.
Source: http://thenationonlineng.net/ncc-subscribers-take-advantage-2442-622/