The Customer Service of Orange Tunisia has acquired the Customer Operations Performance Center COPC Customer Service Provider (CSP) Standard * certificate, a rigorous operational management standard.
Developed by senior managers of several companies – American Express, Compaq, Dell, Intel, Microsoft – the COPC standard is a performance management system centered on the voice of the Customer.
It defines all the processes and measures to be mastered in order to guarantee the operational efficiency, the continuous improvement of the performances and the satisfaction of the Clients.
“Our customers ‘satisfaction, our employees’ commitment and operational efficiency are at the heart of our concerns.
By acquiring the COPC, the Orange Tunisia Customer Service demonstrates its ability to listen to its Customers, by conducting satisfaction surveys and taking into account their suggestions.
“We were able to achieve significant improvements in the quality of service by, among other things, rapidly and effectively responding to our customers, by diversifying the channels of contacts with a particular interest in digital, in order to provide a better experience for our customers, “Said Selma Ben Zineb, Director of Customer Services, Orange Tunisia.
The Customer Service Orange Tunisia was able to obtain this COPC certificate thanks to the commitment of all its employees.
This certification demonstrates the Customer Service’s desire to constantly distinguish itself through the achievement of high performance in operational management and the interest it brings to its customers.