Nawras is introducing a new way to recharge and settle bills through the popular social networking site, Facebook. Another Nawras first in Oman, prepaid customers can now access MyNawras through their Facebook account to conveniently buy credit while postpaid customers can pay their bill online using a locally issued credit card or Bank Muscat debit card.
This latest payment channel joins a long list of options for Nawras customers who can use self-service machines, recharge cards, electronic vouchers, credit transfer, OIFC, and MyNawras on the company’s website.
“We are very excited to unveil this new payment channel,” said Ammar Al-Lawati, Nawras Senior Product Manager - Finance. “This is a reflection of the company’s commitment to making life easier for customers who are buying, paying or using our services as well as looking for assistance. Nawras is not only first in Oman to offer this convenience but also probably first in the region to offer this convenient service.”
To take advantage of this new tool, customers simply visit the Nawras Facebook page and click on the MyNawras tab next to Customer Care, Offers and Careers tabs. A quick and simple registration gives immediate access to the payment channel.
Nawras customers can also use the service to recharge accounts for friends and family or to pay bills of other Nawras customers. For instance, one customer could easily take care of all the accounts in their family. Likewise, the owner of an SME would find the service useful to ensure that communication flows smoothly in their business.
Nawras Director of IT & Information Systems Management, Abdulaziz Jaafar, said, “We continue to provide one-of-a-kind technological services to make communications easier and simpler to use. The new Facebook payment portal is a great one click step for customers to get closer and stay in touch without the need to go and pay or recharge personally. We will continue to seek the latest and friendliest technologies to enhance the Nawras customer experience.”
The new service reflects the way Nawras has embraced social media, recognising it as an important tool to engage with customers. In 2012, the company was shortlisted in the prestigious PR Daily Digital & Social Media Awards for Best Use of Facebook.
Nawras is Oman’s customer friendly communications provider, doing more to enrich the customer experience and constantly exploring new areas of telecom technology to enhance its services
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Notes to the Editor:
Nawras
Omani Qatari Telecommunications Company SAOG was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman operating under the name Nawras. Nawras was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010, Nawras has been an integrated services telecommunications operator and is currently serving around 2 million customers across the Sultanate. Following a successful IPO, Nawras is listed on the Muscat Stock Market (MSM) under the “nwrs” ticker since 1 November 2010. Nawras is majority owned by Ooredoo, formerly known as Qtel Group, and also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Nawras has won a number of awards including Customer Service Excellence Award in Telecom Sector 2012 from Oman Customer Care Conference, Innovation in HR Strategy 2011 from Asia’s Best Employer Brand Awards, Outstanding Leader from TMT Finance Middle East 2011, Best IPO in the Middle East from emeafinance magazine and Strategic Leadership Award from Global HR Excellence Awards 2011.
About Ooredoo
Ooredoo, formerly known as Qtel Group, is a leading international communications company delivering mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and South-East Asia. As a community-focused company, Ooredoo is guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential. Ooredoo has a presence in markets such as Qatar, Kuwait, Oman, Algeria, Tunisia, Iraq, Palestine, the Maldives and Indonesia. The company reported revenues of $9.3 billion U.S. dollars in 2012 (QAR 33.7 billion) and had a consolidated global customer base of more than 92.9 million as of 31 December 2012. Ooredoo’s ultimate parent company is Ooredoo Q.S.C. (formerly Qatar Telecom (Qtel) Q.S.C.), whose shares are listed on the Qatar Exchange and the Abu Dhabi Securities Exchange.
For further information please contact:
Julie Amann Shaza Taher
Department Head - External Public Relations TRACCS Public Relations
e-mail: julie.amann@nawras.om e-mail: shaza.taher@traccs.net
+968 9510 3669 +968 9601 8881
Source: www.nawras.om
