Philippines-based operator Globe Telecom expanded its partnership with telecom IT solutions provider Netcracker Technology, in a bid to expand operational efficiency.
Netcracker said in a statement it will provide various services covering support for mission-critical processes such as order fulfilment, fallout management, service quality, proactive monitoring and performance management to accelerate Globe’s business objectives, including its broadband business. Netcracker added Globe will continue to see faster issue resolution and improved order processing time.
Globe Telecom VP and Head of Network Digitalisation, Dennis Abella said: “Through this collaboration, we have significantly improved our fulfilment process KPIs, reinforcing our commitment to broadband growth and delivering superior service to our customers.”
“We are extremely excited to continue our journey with Globe as they undertake this critical step to boost business efficiency and deliver more value to customers,” said Yaniv Zilberman, VP Strategic Accounts at Netcracker.
“This is also an important milestone for us with the Singtel Group as we continue expanding our solutions with its affiliate companies.”