Riyadh Air has announced a strategic partnership with IBM to integrate the tech giant’s WatsonX and AI solutions into its operations. As Saudi Arabia’s new airline, set to launch its maiden flight by the end of 2025, Riyadh Air aims to become the world’s first digital-native carrier, driven by AI innovation.
The collaboration is part of Saudi Arabia’s Vision 2030, which envisions serving 330 million passengers annually by 2030. The integration of IBM’s AI tools will enhance both customer interactions and flight operations, setting a new benchmark for aviation. Adam Boukadida, Riyadh Air’s CFO, emphasized that AI will be at the core of operations, aiming to optimize services and improve operational efficiency.
IBM Consulting will act as the primary digital integrator for WatsonX, developing a platform with a focus on data security, privacy, regulatory compliance, and responsible AI adoption. WatsonX will be used to streamline operations, automate customer service, and predict maintenance needs, helping Riyadh Air optimize scheduling and reduce delays.
IBM’s AI technologies have already been successfully applied across various industries, with WatsonX transforming aviation by improving decision-making, customer experience, and operational efficiency. With AI at the forefront, Riyadh Air is positioning itself to reshape the future of air travel in Saudi Arabia and globally.