Tune Talk, described as Malaysia’s fastest-growing digital telco, has signed a memorandum of agreement (MOA) with Mavenir, the cloud-native network infrastructure provider, which will provide it with a cutting-edge cloud-native digital OSS and BSS platform. The announcement was made at MWC 2025.
The cloud-native OSS/BSS platform is designed to enable Tune Talk to implement self-healing and automatic scaling capabilities, significantly improving operational efficiency.
With zero-touch operations, the platform is designed to streamline network management, reduce downtime, and enhance service reliability. Additionally, Mavenir says, AI-driven tools will revolutionise customer engagement, offering hyper-personalised services tailored to individual subscriber needs.
By automating network operations and leveraging AI for predictive analytics, Tune Talk aims to improve network performance and customer satisfaction while reducing operational costs.
Gurtaj Singh Padda, Executive Director and CEO of Tune Talk, says: “By leveraging cloud-native and AI-powered solutions, we are not only optimising our operations but also enhancing our ability to deliver superior and highly personalised services to our customers. This move aligns with our vision of making digital connectivity more seamless and intelligent for all Malaysians.”
Jay Pandey, Chief Technology Officer of Tune Talk, says: “With Mavenir’s cloud-native solutions, we expect to increase our operational efficiency by 60 to 70%. Network performance will see fewer interruptions, ensuring low latency and a more seamless experience for our subscribers.”
Pardeep Kohli, President and CEO at Mavenir, adds: “We fully support Tune Talk’s efforts in becoming a cloud mobile network operator. Our cloud-native OSS/BSS platform is designed to enable Tune Talk to operate with greater agility, efficiency, and automation, setting a new standard for digital-first telco services in Malaysia and beyond.”
