Telefónica Tech has launched the ‘Telefónica Tech GenAI Platform’ to help organisations create customisable virtual assistants capable of solving complex queries, automating repetitive tasks and optimising internal processes through a clear and intuitive interface.
The platform, created with Altostratus part of Telefónica Tech, is designed so that any type of organisation can benefit from this technology quickly and easily. Thanks to its ‘Plug & Play’ capability, it does not require complex configurations and offers customers access to the most advanced versions of the main ‘Large Language Models (LLMs)’, providing power, adaptability and flexibility without compromising control of the information.
‘Telefónica Tech GenAI Platform’ adapts to the specific needs of customers in an agile and efficient way. It can be used by multiple users simultaneously and one of its main features is the wide collection of hundreds of tools with which it can be integrated. Thanks to its advanced capabilities, the platform enables organisations to improve customer service, anticipate trends through advanced data analysis and increase productivity in key areas such as human resource management or financial planning. This frees up time and resources so they can focus on strategic activities that drive business growth.
Elena Gil Lizasoain, Director, AI and Data, Spain and Americas, Telefónica Tech
This new platform was created with the aim of boosting the use of Generative AI in all types of organisations, regardless of the size and technical level of the users, and to popularise the use of personalised virtual assistants to transform businesses and make them more efficient and resilient.