RADCOM has announced that it has secured a new multi-year contract with Norlys. This contract provides Norlys with RADCOM’s automated solution – RADCOM ACE – to monitor customer experiences across 5G and 4G networks.
RADCOM ACE will comprehensively monitor Norlys’ entire network across Denmark, end-to-end, from the radio access network (RAN) to the core. The RADCOM solution will deliver crucial vendor-agnostic insights that empower engineers to make informed network performance and quality decisions. By providing a unified “single pane of glass,” Norlys can efficiently monitor, analyse and troubleshoot network performance, ensuring best-in-class user experiences for its customers.
“We are thrilled to welcome Norlys as a new customer and partner in Denmark,” said Benny Eppstein, the chief executive officer of RADCOM. “Norlys is renowned for its disruptive and innovative spirit and customer-centric approach to business. As they deploy their new mobile network, our automated assurance solution is designed to give them real-time insights, enabling Norlys to ensure outstanding customer quality. This collaboration aims to strengthen their position as a leading mobile operator in Denmark with the highest network quality.”
Daniel Askeroth, the chief technology officer of Norlys’ Networks and Infrastructure, said, “Following Norlys’ recent acquisition of Telia Denmark, which closed in April 2024, we aim to offer customers in Denmark the best network and innovative services as we seek to disrupt the mobile marketplace in Denmark. We want to fulfill our commitment to deliver top-quality services on the best network while leveraging the opportunities offered by 5G and beyond and, therefore, have partnered with RADCOM.”
The RADCOM solution provides Norlys with an automated Performance Monitoring/Management system enhanced by artificial intelligence and machine learning. This enables faster issue resolution, optimises engineering resources and ensures proactive maintenance of service quality across the network. Additionally, the solution integrates with other systems to enhance customer experiences and enable proactive complaint management while reducing costs. Furthermore, its advanced RAN analysis delivers precise, real-time insights into RAN network performance around the clock, enabling accurate identification of user experience issues and reflecting subscribers’ experiences faithfully.
