Deutsche Telekom plans use more AI, particularly to streamline customer support processes.
German telecom firm Deutsche Telekom has announced that artificial intelligence (AI) and global economies of scale will be pivotal to its growth strategy over the next few years, according to a company statement.
Based on its 2023 financial results, Deutsche Telekom forecasts an average annual growth of around 4% in both total revenue and service revenues through 2027.
“In recent years, our strategy has made us the undisputed number one in Europe. We have achieved or even exceeded nearly all of our targets and are now worth more than all our peers on our domestic continent combined. We will build on this position in the future, for example, by further intensifying the use of artificial intelligence,” said Tim Höttges, CEO of Deutsche Telekom, during the company’s Capital Markets Day event in Bonn, Germany.
By 2027, Deutsche Telekom expects to generate more than €15 billion ($16.4 billion), which will provide the flexibility to either increase its stake in T-Mobile US or repurchase additional shares, while also allowing for greater strategic flexibility in general.
The European operator aims to drive future growth by enhancing its business model to become more data-driven and automated. Deutsche Telekom plans to intensify its use of AI, particularly to streamline customer support processes. This includes using AI for automated identification, documentation and faster information processing.
Source: https://www.rcrwireless.com/20241011/5g/deutsche-telekom-puts-ai-core-growth-strategy