Ericsson announced that Grameenphone, a leading telecom provider in Bangladesh, has successfully completed the deployment of its advanced mediation solution. This cutting-edge technology uses big data analytics to deliver more meaningful insights into how Grameenphone’s network is being utilized.
The Ericsson mediation solution collects data from multiple network sources in real time and processes it into a unified format. This standardized data is then applied to functions such as billing, reporting, and analysis.
By adopting this solution, Grameenphone gains valuable insights into network performance, customer behavior, and billing accuracy, resulting in greater operational efficiency and improved service delivery.
“Mediation ensures the correct data is collected and processed, allowing customers to receive accurate bills and dependable service,” said David Hägerbro, Head of Ericsson Malaysia, Sri Lanka, and Bangladesh.
According to Hägerbro, this deployment is the largest of its kind in the world, in terms of subscriber base size. With over 100 million subscribers, Grameenphone processes more than 6 billion data records daily.
Grameenphone’s CIO, Niranjan Srinivasan, highlighted the benefits of the solution, stating, “This deployment marks a significant step toward hyper-personalization, real-time analytics, and AI-based insights for customers and retailers. It also enhances the quality, consistency, and accuracy of our customer billing.”