Ooredoo has made history by becoming the first telecom company in the GCC to receive the prestigious ISO/IEC 38500:2015 IT Governance certification, a testament to its commitment to delivering unparalleled customer experiences through exceptional IT governance, strategic alignment, and risk management.
The certification was awarded during the TM Forum event in Muscat, organized by Ooredoo’s technology team. The event showcased the collaboration between Ooredoo Oman’s technology management and TM Forum’s regional experts on global digital transformation use cases. Present at the ceremony were Ooredoo’s Chief Technology and Information Officer (CTIO), Dr. Ahmed Al Abri, and senior executives from Bureau Veritas International Middle East & Oman, the certification body.
Dr. Ahmed Al Abri expressed pride in this achievement, stating, “This certification affirms our commitment to excellence in customer experience. By aligning our IT strategies with our business objectives, we ensure that Ooredoo remains at the forefront of delivering exceptional value to our customers while effectively managing risk.”
ISO/IEC 38500:2015 provides a framework for evaluating, directing, and monitoring the use of IT in organizations. By adopting this standard, Ooredoo demonstrates its dedication to ensuring that its IT initiatives align with overall business goals while managing potential risks effectively.
Achieving this certification cements Ooredoo’s reputation as a leader in the telecommunications sector. It highlights the company’s ongoing efforts to provide exceptional customer experiences through innovative and efficient IT solutions.