Director of Roaming & Interconnection Personal Service Unit

Munif Al-Mutairi is heading Roaming department at STC since 2007 . His responsibilities include: • Developing the roaming customer experience strategy across all personal and business segments. • Building up and driving implementation of roaming services to enable a more seamless roaming Experience. • Influencing group initiatives that enhance the customer experience at roamers touch points. • Developing initiatives to improve quality of service and reliability of the roaming experience • Monitoring competitors and travel industry for developments in of services for roamers Munif is also the Chairman of SAMENA Roaming Group (SIRG) .The SIRG was created in November 2009 as an initiative of telecommunications operators in the South Asia-Middle East-North Africa (SAMENA) regions in order to effectively address many of the critical issues and challenges facing operators with respect to international roaming. Munif is also the Chairman of Global Roaming Quality initiative in the Arab region, with the responsibility of enhancing roaming customer experience in the region. Munif holds a Masters Degree in Business Administration from Texas Tech University, Texas USA.